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AtLarge Nutrition is having an incredible sale; ATW woes (updated).

Friday, February 25, 2005 by  
Filed under Daily Blog

February
25
2005

I’ve got some good news, and some bad news this morning. First the good news!

Our newest sponsor, AtLarge Nutrition, is running an awesome deal for JSF visitors through Monday, February 28, 2005. For just $49.95 you are going to get:

That’s over $22.00 in savings, allowing you to try a few of AtLarge’s products for one low price. Click here for more details and to place your order. Also, after you’ve had a chance to try these supplements please be sure to let everyone know what you think by posting your review in the Official AtLarge Nutrition review thread!

Now for the bad news. Our oldest sponsor, All The Whey, seems to be having some problems. Unfortunately I can’t get information from them because I’ve not had any of my calls returned. It is with great regret that I must ask you all to not place any orders with ATW until I can straighten this out. If I can’t get a very good explanation for the extreme delays some have been experiencing over the past few days, as well as the terrible communication/customer service, I’ll have no choice but to drop them as a sponsor. I’ve always been 100% honest with the people who visit JSF, and I’m not going to stop now. If ATW can’t hold up their end of the deal, then they will no longer have my recommendation or support and the support of the JSF community. Basically what I’m saying is, this problem will be 100% resolved by tomorrow or All The Whey will be let go.

Sorry to end on such a negative note, but I want everyone to be aware of what’s going on. Thanks again for your continued support. I’m off to do cardio now!

UPDATE: Ok, I just spoke at length with a representative of All The Whey.

I was very frank with my concerns, and said that the lack of communication is absolutely unacceptable.

Here’s the deal:

First of all, ATW is using all new equipment. The ingredients and the way they make their whey has not changed one bit. I have been given every assurance in the strongest possible way that nothing has changed from a quality standpoint.

At that point in the conversation I mentioned that several customers have posted on JSF about various quality issues, and ATW insisted that I ask anyone who feels the quality of their product is not everything it should be, to please call them (toll-free) at 1-877-255-8439. I was promised that the whey will be replaced at no charge, and ATW will pay to have the bad product shipped back at their expense so they can find out what the problem is.

Next I talked about customer service, and how important it is to maintain good communication with the customers. He agreed, and admitted that their customer service has suffered recently due to several factors: the move, the new equipment and a key employee leaving the company. I was assured that these problems are now behind them, and they are caught up on their orders. That means if you have an order with ATW, you should be getting it very soon (if you have not already received it). The reason some of you experienced such a long delay is because there was a malfunction with the new equipment that resulted in a large amount of whey being ruined. The Fed-ex labels were already printed and customers mailed, so that’s why the long lapse. I told him that I understood that these things can happen, but what I can’t accept is the lack of communication. ATW has my direct number, and I’ve been promised that any future issues will be communicated directly to me so that I can let you all know what’s going on. They are taking this very seriously.

Again, I’ve been assured that ATW’s problems are behind them and you will once again receive the same quality and service that you have come to expect from ATW.

If you experience any problems with your order, please call them and they will make it right. If they don’t, I want to hear about it.

Thanks again for your patience and continued support!

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