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Madone caught in rain yesterday; Tough training ride this morning.

Thursday, July 25, 2013 by  
Filed under Daily Blog

July
25
2013
Madone tuned and ready to roll. She's in for a tough morning...

Madone tuned and ready to roll. She’s in for a tough morning…

On yesterday’s ride I got caught in a downpour, and the wind was not exactly kind, either. It was supposed to be a fairly light ride (I’ve had a couple tough workouts so far this week, and I’ve got a grueling training ride happening this morning), but I was feeling good and so I battled against the wind as hard as I could. My average speed was 20 MPH, but with wind fighting nearly every pedal stroke and no one to draft off of, I had to work to keep that pace: my average heart rate was 180 BPM. Ouch.

I was less than excited when it started to rain–not because I dislike riding in inclement weather (I actually quite enjoy riding in the rain), but because my Madone requires a lot of extra maintenance if I even say the word “water” near it.

Once I got back from my ride I put my Madone on the stand and hand-dried it. Based on many prior experiences there was no doubt in my mind that water had worked its way past the bottom bracket bearing seals (I’m not sure the word “seal” is even appropriate here), and so I dutifully tore the bike down. Sure enough, there was water in the bottom bracket area and in the bearings. I cleaned and dried everything, and re-packed the bearings with marine grease (this is the grease Trek has asked me to use in an effort to stave off rust caused by water intrusion).

Believe me, I am not happy about the fact that I have to tear apart my bike whenever it sees rain… or sweat… or humidity. If I were not able to do my own mechanical work I’d have to take my bike to the shop constantly in order to keep it running. I don’t think the average Trek consumer would be willing (or expected) to do this. But I am being asked to do this–by Trek–and I don’t think it’s fair. Am I being unreasonable here?

I will say that everyone at Trek has been great to work with, and I really do feel like they care about resolving this ongoing issue. But helpful customer service and good intentions doesn’t change the fact that I have to perform what anyone would consider an unrealistic amount of maintenance to keep this bike running smoothly. It’s getting old.

Anyway, I need to wrap this up. Mike and I are heading out for an early training ride that is unlike anything we’ve done before. This is going to hurt. More tomorrow. 🙂

John Stone Fitness Comments

6 Responses to “Madone caught in rain yesterday; Tough training ride this morning.”
  1. i hate reading about this. I can’t believe that Trek is asking you to do BB work every time it rains. Most of my mechanical issues are created by me trying to fix something else, so I can’t imagine how frustrated I’d be by design flaws. I’d have left Trek in the dust long ago over this.

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    • I know Trek is working on an improved bearing, but there’s no ETA on that. In the meantime, yeah, it’s more than a bummer.

      I wrote to Trek about this latest episode, and have not heard back. At this point I’m sure they’d like me to shut up about the problem, but until I get a full refund or am given a replacement bike that doesn’t suffer from these issues that’s not going to happen.

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  2. sorry John but i think you are being way to patient and way to nice. you have had nonstop problems with this bike and trek is just stringing you along. the more they blow you off the more potential customers they are losing. dumb!!!

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    • I subscribe to the philosophy that one catches more bees with honey than with vinegar. Yelling at people and giving ultimatums usually only creates more problems, and that’s not needed here. The guys at Trek have been good to work with, and in turn I’ve been very patient.

      On the other hand, we’re nine months in and there’s still no resolution. So yeah, at this point I agree that the situation needs a resolution pretty soon.

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