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AtLarge Nutrition takes personal service to a new level.

Saturday, July 27, 2013 by  
Filed under Daily Blog

July
27
2013

Yesterday JSF member Sam Taylor shared something on Facebook with me that I thought was pretty cool…

When Sam placed a recent order with long-time JSF sponsor AtLarge Nutrition, in the “Customer Comments” section he typed in the following:

Can you draw a sweet Unicorn on the Packaging?

When Sam’s order arrived, this is what he found (click to enlarge):

"It took me like three hours to finish the shading on its upper lip. It's probably the best drawing I've ever done."

“It took me like three hours to finish the shading on its upper lip. It’s probably the best drawing I’ve ever done.”

 

The budding artist who packed Sam’s order even took the time to use multiple colors.

While on the surface this may seem sort of silly and pointless, I don’t think it is. Think about your recent customer service interactions. How many times have you received truly personal service? I think it’s pretty cool that the folks at AtLarge not only actually read the “Customer Comment” field, but they even take a few moments out of their busy day for the sole purpose of making their customers smile. I wish more companies were like that.

In case you were wondering, Sam named this rainbow-vomiting Equus Monoceros “Sparkle Friend McUnicorn”.

John Stone Fitness Comments

2 Responses to “AtLarge Nutrition takes personal service to a new level.”
  1. I totally forgot I had written that in the customer comments by the time I got the box. And I picked it up in a way that I didn’t even notice the sparkle beast. It took seeing the packing invoice and my circled comment. I think I scared my wife with my laughter.

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