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Got my Zipp back; Rear brake problem is warranty item.

Wednesday, August 27, 2014 by  
Filed under Daily Blog

August
27
2014
Picking my Zipp 404 Firecrest up at the shop yesterday. All new spokes and spoke nipples.

Picking my Zipp 404 Firecrest up at the shop yesterday. All new spokes and spoke nipples.

I’m happy to report that I was able to pick up my re-laced Zipp 404 yesterday (see “Broken spoke on Saturday“). Steve, the wheel builder who did the work, seems to have done a fantastic job. Also, because the wheel now has brass spoke nipples, hopefully I won’t have any more issues with galvanic corrosion. Even if I do (and my front wheel does still have aluminum nipples), at least now I know the correct procedure for dealing with that issue.

Some of you may recall that I have been having issues with my Madone’s rear brake (Bontrager Speed Limit integrated brakes). When I picked up my Zipp from the shop yesterday, I took my bike with me. The mechanic and I took a look at the caliper together, and he confirmed what I suspected: the caliper was malfunctioning and needed to be replaced. The brakes were properly adjusted, and nothing was wrong with the cable or cable housing.

I contacted my Trek rep, and he said the shop should initiate a warranty claim. They have done so (I need to submit a couple of photographs this morning), and soon my rear brake issue should fully resolved. It’s too bad the caliper is defective, but I have to admit that I’m glad it was not an adjustment issue or something I was doing wrong. Also, it’s nice to see Trek continuing to stand behind their bikes. Great service all around, from shop (David’s World Cycle) to manufacturer.

John Stone Fitness Comments

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