Hey Bright House, you suck (RANT MODE: ON)
My Internet connection here at home, which I rely on to do my work, has been experiencing constant outages for almost two weeks now (television service, too). The outages are becoming more frequent, and lasting longer. This issue is not affecting my entire neighborhood, but it is affecting my street and another street–both of which feed off the same node. Many of my neighbors have confirmed the exact same issues. Clearly the problem is with that node, but my provider, Bright House (TWC), just wants to send one technician after another to my home. YOU’VE BEEN TO MY HOME NUMERIOUS TIMES. MY WIRING IS FINE, YOU IGNORANT, LOW-TECH JACKASSES.
I was on the phone with support during an outage (my neighbors were also experiencing an outage), and the support rep still couldn’t see that all the homes on a couple streets were totally out. This “technology” company not only doesn’t have the diagnostic tools to automatically determine when an issue is affecting more than one home, their support personnel can’t even see it when it’s happening in real time!
So I’ve been tethering off my cell phone, but I think a tower is out because my data connection has been spotty.
Thankfully one of my neighbors, who literally spent hours on the phone through THREE outages, finally got things moved up the chain a bit. Hopefully we’ll have a resolution today, because I can’t continue trying to work like this.
If I sound frustrated, it’s because I went through the same exact thing about 2 or 3 years ago, and it took almost a month and four crews traipsing through my house before they finally figured out the problem was with one of the local nodes.
With service like this, it’s no wonder that Bright House/Time Warner Cable was recently ranked the most hated company in America. Comcast was ranked just as bad, and so, in a sick sort of way, it’s almost comical that these two unholy behemoths very well may merge into a massive shitstorm of fail.
Presently there are no viable Internet alternatives available to me, however another company has been laying fiber in my neighborhood and preparing to rollout 1 Gb service. In fact, I think it’s already available in some sections of my neighborhood. I can’t wait to give Brighthouse the boot, and my middle finger.