Bright House follow-up, more venting (I’m done now).
Following up on yesterday’s blog, in which I went nuclear on my Internet Service Provider, I’m happy to report that my Internet connection finally seems stable. All it took was three weeks of about a dozen customers calling Bright House multiple times, and many pointless service visits to each of our homes. I saw a tech working on the node yesterday morning, and whaddya know? Problem solved.
It’s amazing how much time and money was wasted (not to mention the frustration experienced by the customers), all because Bright House lacks any sort of proactive monitoring system–or even a system that allows technicians to see the issue after being alerted to a problem by the customer! And the costs of Bright House’s gross inefficiency? Yeah, that’s passed on to the consumer. So we get an unreliable product, terrible customer service and sky-high monthly bills. The only thing I can count on is that this WILL happen again–it’s a question of “when”, not “if”.
Yesterday I received a tweet from a Bright House representative, who apparently saw my blog:
Carlos, I’m sure you’re a nice guy, and I have no problem with you personally, but really? Is this what it’s come to? In order to get any sort of decent customer service we now have to take to social media and publicly shame companies into doing what they should be doing in the first place?
Here I go again… I’ll take a couple of deep breaths and leave you with a hilarious video that I found yesterday (NSFW language):